How Can We Help You?


Online Licensing Portal

For queries or help in using the Online Licensing Portal, please contact our data licensing support team at datalicensing@lme.com, or call us at +44 20 3859 5159.



Data Services

For queries or help with LMElive, LME Next Day Delayed XML Feed or the MiFID II XML Pre-Trade Transparency (PTT) XML Feed, please contact our customer support team at LMElivesupport@lme.com, or call us UK: 0800 032 7759 Int: +44 800 032 7759.

Customer support hours are between 09.00 – 18.00 UK time.



Historical Data

For queries or help with Historical Data purchases, or to purchase LMEselect order and trade history, please contact our customer support team at dataservices@lme.com.



Usage Licence

For queries relating to LME/LBMA Usage licences, please refer to www.lme.com.

If after reading the FAQs you still need help, please contact our data licensing support team at datalicensing@lme.com, or call us at +44 20 3859 5159.



Next Day Delayed Distribution Licence

For queries relating to the Next Day Distribution licence, please refer to www.lme.com for more information.

If after visiting the website you still need help, please contact market.data@lme.com



Other market data licences

If you require a market data licence that is not available on the Online Licensing Portal, please contact market.data@lme.com

Another market data licence may be required if:

  • You wish to redistribute LME/LBMA PGM data real-time or any time before 00.00 GMT
  • You wish to display LME/LBMA PGM data real-time or any time before 00.00 GMT on a wallboard
  • You wish to use LME/LBMA PGM data as an input into a derived data product, such as (but not limited to) an index, Contract for Difference (CFD) or binary option, irrespective of the data’s delay class
  • You wish to display LME/LBMA PGM data on a television channel
  • You wish to purchase historical LME data
  • Other uses of LME/LGMA PGM data may also require a market data licence.


Other

For all other market data queries, please contact market.data@lme.com